| 1. Are there shipping restrictions? |
| Orders are shipped on business days only. Business days are Monday through Friday, excluding federal holidays in the United States.
Next day and second day service is not available for certain locations in Alaska and for International orders.
Some orders will require Freight shipping. JMC Wholesale uses several Freight couriers and will be more than happy to provide reasonable quote's. |
| last updated - 2009-02-20 12:38:19 |
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| 2. Corporate inquiries? |
| Our corporate address and fax number:
JMC Wholesale
113 NW 11th Street
Boca Raton, FL 33432 U.S.A
Ph: (561) 338-1027
Fax: (561) 338-7689 |
| last updated - 2009-06-15 12:43:57 |
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| 3. Do you accept returns? |
| Sorry, but since we're a wholesale company offering Surplus/Liquidated stocks at extremely deep discounts, we're unable to accept returns. In other words, all sales are final.
What if my order arrives damaged?
If your order arrives damaged, you need to contact us via email at info@jmcwholesale.com, within (3) day's from delivery to obtain return authorization # and detailed instructions on what to do next. |
| last updated - 2009-02-03 16:12:34 |
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| 4. Do you charge tax? |
Not if you're shipping to an address outside of Florida.
But for residents or businesses in Florida, we are required to collect sales tax.
If you're a registered business in the State of Florida and have a valid, up to date Tax ID, we will need for you to fax a copy to us (561) 883-2267. |
| last updated - 2009-02-03 15:56:26 |
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| 5. Do you Drop-ship? |
| We only Drop-ship for order(s) placed by US Residents and being shipped domestically. |
| last updated - 2009-02-03 16:23:26 |
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| 6. Do you ship internationally? |
| Yes, we do. We ship World wide. |
| last updated - 2009-02-18 12:48:44 |
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| 7. How soon will it arrive? |
| Monday through Friday (excluding major holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday.
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. |
| last updated - 2009-02-03 16:20:30 |
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| 8. Is there a Minimum purchase requirement? |
No.
There is no "minimum dollar amount" requirement to order from us. All of our stocks are sold as "case packs." You may order as little as one case. |
| last updated - 2009-02-03 15:52:32 |
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| 9. Is this site secure? |
Absolutely!
When you place an order on JMC Wholesale's website, we encode your information using Secure Socket Layer (SSL) encryption technology. This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely. |
| last updated - 2009-02-03 15:51:06 |
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| 10. What are my payment options? |
| We're happy to accept Visa, MasterCard, and Discover. We DO NOT accept American Express. However, there are some exceptions and rules for this as follows:
US customer's: Up to $5,000 per order
International customer's: Up to $1,000.00 per order
Our company also accepts Money order, Cashier check and Bank wire. |
| last updated - 2010-01-27 23:55:38 |
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| 11. What does "ETA" or "Expected Shipping Date" mean? |
This means that the stock is not available yet for shipping.
Please keep in mind, that we are ESTIMATING only. |
| last updated - 2009-02-03 16:25:34 |
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| 12. What is JMC Wholesale's email address? |
| To reach our customer care team via email, please send a detailed message to the address below:
info@jmcwholesale.com |
| last updated - 2009-02-18 12:48:27 |
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| 13. Why can't I see what the shipping fee is for my order? |
| All JMC Wholesale orders are shipped and delivered through various couriers - United States Postal Svc., Fedex, and TNT Express. We are not a retail store front, therefore, almost impossible for us to incorporate three different couriers into our web site. We also service many International client's and there shipping needs are much different than domestic. Our company does not inflate actual shipping costs, we try our best to pass on the savings to you, by choosing the best method of shipping your order. Should you require a shipping quote, simply contact us with your complete address, & the stock's you wish to purchase. We will promptly get back to you with your shipping quote. We only ship on business days (Monday through Friday, excluding major holidays). |
| last updated - 2009-02-20 12:34:11 |
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| 14. Why did my order get cancelled? |
| If your order is cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.
When an order gets cancelled it's usually due to one of the following reasons:
Maybe the items you wanted are no longer available
Perhaps you mistyped your credit card number, the card expired, etc...
Might be that we can't ship to address provided
Sometimes the cancellation is due to a customer request
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| last updated - 2009-02-18 12:48:51 |
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